Our commitment, in plain English
- No purchased, scraped, rented, or harvested lists. Every address we contact is from publicly available business directory information, a direct submission, or a verified business relationship.
- Paid verification before contact. Every email address is validated by a paid third-party verification service before it enters our sending queue.
- Permanent, dual-checkpoint suppression. Our master Do-Not-Contact list is checked at queue time AND at dispatch time. An opted-out address cannot be contacted regardless of campaign settings.
- Opt-out is honored immediately, not within 10 business days. Once you say stop, you stop.
- SMS only with consent. Commercial SMS is sent only to recipients who opted in. STOP and HELP are honored. Never before 9:30 a.m. in the recipient's local time zone.
This policy describes the email and SMS practices of TFGI Marketing — an operating brand of The Frazier Group Inc. — including outreach we conduct on behalf of Smart Brand Deals, LLC under contracted services.
1. Scope
Summary: US B2B commercial email and SMS only. Not consumer marketing. Not transactional or relationship messages (those are governed separately).This policy applies to commercial email and SMS we send to US-based business contacts, including outreach we conduct on behalf of contracted brand partners such as Smart Brand Deals, LLC. It does not apply to:
- Transactional or relationship messages whose primary purpose is to facilitate, complete, or confirm a commercial transaction (e.g., quote delivery, order confirmation, invoice transmission), which are governed by 15 U.S.C. § 7702(17)(B) and not subject to the same opt-out requirements.
- One-to-one replies to inbound messages.
- Consumer marketing — we do not run consumer programs.
- EU/UK recipients — we do not market into those jurisdictions.
2. How we build our list
Summary: No data brokers. No scrapers. No purchased lists. We use publicly available business directory information, direct submissions, and verified relationships — and we re-verify every address with a paid third party before it can be contacted.Permitted sources of email and phone addresses in our system:
- Direct submission. Forms on tfgimarketing.com, thefraziergroupinc.com, and partner-branded landing pages where you provided your information knowingly.
- Verified business relationships. Existing customers, distributors, sales counterparts, and other contacts with a documented commercial relationship to our brand partners.
- Publicly available business directory information. Business contact information that is publicly published in a commercial directory, on a company's own website, or in a public marketplace listing — in each case validated for accuracy before contact.
- Inbound correspondence. People who email or call us first.
- Referrals. Contacts who have asked a third party to introduce them to us or have been recommended by a verified partner with their permission.
What we do not do:
- We do not purchase or rent email or phone lists from data brokers.
- We do not scrape email addresses from public websites or use harvesting tools.
- We do not enrich our prospect data from third-party data-broker feeds.
- We do not use dictionary attacks, alphabet generators, or pattern guesses to construct addresses.
Pre-contact verification. Every email address in our system is passed through a paid third-party verification service to confirm syntactic validity, domain deliverability, and absence from known spam-trap lists before it can be queued for outreach. Addresses that fail verification are quarantined and not contacted.
Proof of consent and recordkeeping. For each contact we retain (a) the source page or form, (b) the date and time the address entered our system, (c) the consent basis we relied on, and (d) the IP address where captured. For relationships originated by a brand partner under contract, we retain the partner's documentation of the relationship.
3. CAN-SPAM compliance
Summary: Honest from/subject lines, identification as solicitation where applicable, valid physical postal address, one-click opt-out, and permanent honoring of every unsubscribe.Every commercial email we send is structured to comply with the federal CAN-SPAM Act, 15 U.S.C. §§ 7701–7713, and its implementing regulations at 16 C.F.R. Part 316:
- Accurate header information. “From,” “To,” “Reply-To,” and routing information identify the actual sender. We do not spoof, forge, or obscure the originating domain.
- Non-deceptive subject lines. Subject lines reflect the content of the message.
- Identification as a solicitation. Where the recipient has not given prior affirmative consent, the message identifies itself as a commercial solicitation, either explicitly or by context.
- Valid physical postal address. Every commercial email includes our valid postal mailing address: 1701 Parkside Place, Indian Harbour Beach, FL 32937.
- Functional opt-out. Every commercial email contains a clear, conspicuous, one-click unsubscribe mechanism. The opt-out link remains operative for at least 30 days after the message is sent.
- Honoring opt-outs immediately. CAN-SPAM permits up to 10 business days to honor an opt-out (15 U.S.C. § 7704(a)(4)(A)(i)). We honor opt-outs immediately on receipt — the address is added to our permanent suppression list within seconds, and our send worker re-checks the list at dispatch time so a queued message to the now-opted-out address is dropped before it sends.
- No resale or transfer of opt-out addresses. Per 15 U.S.C. § 7704(a)(4)(A)(iv), we never sell, lease, exchange, or transfer an email address of any person who has opted out, and we never use it for any commercial purpose other than maintaining the suppression list.
4. SMS & TCPA compliance
Summary: Opt-in required, STOP and HELP honored, no SMS before 9:30 a.m. in your local time zone, message-and-data-rates apply.Commercial SMS practices comply with the Telephone Consumer Protection Act, 47 U.S.C. § 227, and the FCC's implementing regulations at 47 C.F.R. § 64.1200:
- Program & sender. Our commercial SMS program is Smart Brand Deals Wholesale Alerts (wholesale deal alerts and account updates). Messages are sent from 321-387-5453; reply STOP to cancel at any time, or HELP for help. Message frequency varies and message-and-data-rates may apply. Full program terms and opt-in: tfgimarketing.com/sms-consent/.
- Prior express written consent. Commercial SMS is sent only to phone numbers that have provided affirmative consent to receive SMS messages from us, identified by sender, with disclosure that message-and-data-rates may apply and that frequency may vary.
- STOP / HELP keywords. Every SMS recognizes the STOP keyword (and its common variants) as an immediate opt-out, and the HELP keyword as a request for help with a contact channel returned in the reply.
- Time-zone floor. Our outbound SMS system enforces a per-recipient floor: no commercial SMS is sent before 9:30 a.m. in the recipient's local time zone, regardless of when the campaign was scheduled. The TCPA's quiet-hours rule (47 C.F.R. § 64.1200(c)(1)) prohibits calls before 8:00 a.m. or after 9:00 p.m.; we adopt a tighter morning floor as our own standard.
- Frequency disclosure. The terms of the opt-in disclose expected message frequency; we do not exceed the disclosed frequency.
- No autodialing without consent. We do not use an automatic telephone dialing system (ATDS) or pre-recorded voice messages for telemarketing without the prior express written consent required by 47 C.F.R. § 64.1200(a)(2).
5. Suppression list
Summary: One permanent list. Checked twice on every send — once when we queue you up, again right before dispatch. Defense in depth.We maintain a single master Do-Not-Contact (DNC) suppression list that is the authoritative record of every address that has ever opted out, complained, hard-bounced repeatedly, or been flagged as a known spam trap. The list is:
- Permanent. Suppressed addresses are not removed except by re-opt-in initiated by the address holder themselves.
- Checked twice on every send. The list is consulted when a recipient is added to a campaign queue and again immediately before the message is dispatched. An address on the list cannot be contacted regardless of campaign-level settings.
- Cross-applied. An opt-out from one brand partner's outreach is honored against future outreach from the same campaign family.
- Auditable. We retain the date, source, and reason for every suppression-list entry. Each commercial send carries an internal audit record of the suppression checks performed.
6. Sender authentication
Summary: Our sending domains are SPF, DKIM, and DMARC aligned. Recipients and mailbox providers can independently verify that we sent the message.All outbound mail from our sending domains is authenticated:
- SPF. Sender Policy Framework records list the authorized sending hosts for our domains.
- DKIM. Every outbound message is signed with a DomainKeys Identified Mail signature using a key published in the sending domain's DNS.
- DMARC. Our DMARC policy publishes a reject-or-quarantine disposition for unaligned mail and an aggregate-report address so we can monitor authentication failures.
- TLS in transit. Outbound mail is delivered over TLS where the receiving server supports it.
7. Bounces, complaints, and circuit breakers
Summary: If something starts going wrong in a send, our system pauses itself automatically before it can become a deliverability incident.Our send worker enforces automated thresholds on the following signals:
- Hard bounces. An address that hard-bounces is removed from active campaigns and added to the suppression list.
- Soft bounces. Repeated soft bounces against the same address result in suppression.
- Spam complaints. A spam complaint received through a feedback loop results in permanent suppression of that address.
- Spam-trap hits. Hits against known spam traps trigger an immediate review and, where confirmed, list-level remediation.
- Circuit breaker. When bounce, complaint, or spam-trap rates exceed pre-set thresholds within a rolling window, the send worker auto-pauses the affected campaign and surfaces an internal alert. A paused campaign does not resume until the underlying cause is investigated and cleared.
8. Reporting abuse
Summary: If you think we sent you something we shouldn't have, write to abuse@ and we'll investigate within one business day.If you believe you have received a message from us in violation of this policy, applicable law, or your stated preferences, please report it to [email protected] with the message headers if available. We acknowledge abuse reports within one business day and complete an initial investigation within five business days. Substantiated reports result in immediate suppression of the recipient address, internal review of the originating campaign, and a written response to the reporter.
9. Changes and contact
Summary: Date stamp at the top. Material changes are summarized on the page for 90 days.We may update this policy to reflect changes in our practices, our infrastructure, or applicable law. The “Effective date” and “Last updated” values at the top of this page reflect the most recent revision. For material changes, we will post a “What changed” summary near the date row for at least 90 days following the change.
Contact:
TFGI Marketing (an operation of The Frazier Group Inc.)
Attn: Email Compliance
1701 Parkside Place, Indian Harbour Beach, FL 32937
Phone: 321.497.7698
Email: [email protected] (abuse reports) · [email protected] (privacy requests)
Web: tfgimarketing.com